FAQ
1. Products & Ingredients
Q: What makes Mayella products different from other wellness brands?
A: At Mayella, we craft every product with a deep respect for nature and your wellbeing. Our blends are made with high-quality, nutrient-dense ingredients, thoughtfully combined to support your energy, immunity, digestion, and overall vitality. We prioritise purity, sustainability, and effectiveness so you can nourish your body with confidence.
Q: Are Mayella products organic or sustainably sourced?
A: Yes! Wherever possible, we source certified organic ingredients and work with farmers who follow sustainable, ethical practices. Every ingredient is chosen for its potency, quality, and alignment with our commitment to Mother Nature.
Q: Do your products contain allergens?
A: We are mindful of common allergens from our own family's sensitivities gifting an awareness for others. All of our blends are naturally gluten-free, dairy-free, and vegan-friendly—perfect for a variety of dietary needs.
Q: Can I take Mayella products with medications or supplements?
A: Our products are made to complement a healthy lifestyle, but if you’re taking prescription medication or have specific health concerns, we recommend checking with your healthcare professional first.
2. Usage & Dosage
Q: How do I use the nutritional blends e.g., Sunshine & Hemp Protein Blend?
A: Simply add the recommended serving (usually 1–2 teaspoons) to water, plant-based milk, smoothies, or even your favourite recipes. Mix well and enjoy the nourishing goodness!
Tip: Check our blogs > here
Q: What is the recommended daily serving?
A: For most blends, 20g per day (about 1–2 teaspoons) is ideal. Please refer to your product’s label for specific instructions.
Q: Can I cook or bake with Mayella powders?
A: Absolutely! While raw healthy treats are an optimal way to enjoy Mayella Nutritional blends, our blends are versatile and can be stirred into porridge, guacamole, bircher, chia pods or overnight oats, baked goods, or smoothies, helping you boost nutrition in a fun, delicious way.
Q: Are Mayella products suitable for children or teenagers?
A: Absolutely! Many of our blends are gentle delicious and suitable for teens with growing bodies requiring quality nutrients and nutrition. Especially when used as part of a balanced diet or to boost teens with picky tastebuds - after all, who can resist a smoothie or bliss ball.
3. Health & Wellness Benefits
Q: How can Mayella products support my health?
A: Each product is designed to provide quality natural and organic whole-food support—whether that’s boosting energy, supporting digestion, enhancing immunity, aiding recovery from exercise, or balancing stress and hormones. Our blends boost your daily nutritional intake, combining science-backed super-foods from Mother Nature to help you feel your best every day.
Q: Are there studies behind your ingredients?
A: Yes! Many of the botanicals, superfoods, and adaptogens in our blends are supported by research highlighting their benefits for gut health, immunity, hormone balance, and mental clarity. If you read our blogs, there are often links to published research supporting the incredible benefits available when enjoying Mayella in your day.
Q: How soon will I notice results?
A: Every body is unique, but most people notice subtle changes in energy, digestion, better elimination and wellbeing within a few weeks if not days of regular use. Consistency is key, paired with a balanced diet and lifestyle we are confident you will enjoy many benefits.
4. Shipping, Orders & Returns
Q: Do you ship internationally?
A: Yes! We proudly ship across Australia and select international locations. Shipping rates and delivery times vary by region.
Q: How long does shipping take?
A: Orders within Australia typically arrive within 3–7 business days. International shipping times vary based on destination.
Q: What if my order is damaged or missing items?
A: Please contact our friendly support team at social@mayella.com.au within 7 days. We’ll happily resolve the issue so you can enjoy your Mayella products without delay.
Q: Can I cancel or change my order?
A: Orders can be modified within 24 hours of placement. After that, we may need to process your order as is, but we’re happy to help with exchanges if we can depending on the situation.
5. Storage & Shelf Life
Q: How should I store Mayella products?
A: Keep your Nutritional blends and Herbal teas in a cool, dry place away from heat or direct sunlight. Be sure to reseal the container after each use.
Q: What is the shelf life of your products?
A: Most Mayella blends have a shelf life of 18–36 months. Check each product label for the exact “best by” date.
6. Brand & Philosophy
Q: Who is behind Mayella?
A: Mayella was founded by Mother and Daughter team Robyn and Amanda to celebrate the beauty of nature’s nourishment and empower people to live their healthiest lives. Every product reflects our commitment to quality, sustainability, and thoughtful wellness. Read more here
Q: Are your products cruelty-free?
A: Absolutely. We don't believe in testing on animals, do not test on animals, do not have ingredients that are tested on animals and we ensure our ingredients and processes align with ethical, sustainable practices.
Q: How can I learn more about your products and wellness tips?
A: Visit our blog/education pages here or follow us on social media for recipes, science-backed wellness insights, and inspiration for everyday health.
7. Flavours, Sweetness & Taste
Q: Are there any added flavours, sugar, or artificial sweeteners in Mayella products?
A: No, never! All our blends are naturally delicious without added sugars, artificial flavours, or sweeteners. The taste comes from the carefully selected whole-foods that are naturally superfoods, which are themselves naturally refreshing and subtly sweet without any need to interfere or change them.
Q: How do your products taste if there’s no sugar?
A: Our blends are designed to taste naturally vibrant and satisfying as they do in Nature. With todays system of artificial colours, flavours, "unnatural" processed foods, we have forgotten that natural is best! The combinations of alkalising greens, berries, and plant proteins in our blends create a flavour that is both refreshing and nourishing. Many people notice that over time, our products help reset the taste buds, making them appreciate natural flavours more deeply.
Q: Can Mayella products help reduce cravings for sugar or processed foods?
A: Yes! Regularly enjoying nutrient-dense, naturally delicious blends ( eg Nourish Blend ) and our herbal teas (eg Rest Easy )can support balanced cravings and help your tastebuds to reset and reconnect with the natural flavours of whole foods. The alkalising superfoods and antioxidants work gently with your body to promote a sense of satiety and wellbeing.
Q: Are the flavours suitable for sensitive palates or children?
A: Yes, Absolutely. Our blends are gentle, smooth, and naturally pleasing, making them a favourite for adults and teens alike. They’re perfect for introducing young taste buds to nutrient-rich superfoods in a delicious, approachable way. Try having fun with making names for the smoothies - "Green Shrek smoothie" or "Purple Berry milkshake"
8. Lifestyle & Usage Tips
Q: Can I take Mayella products while travelling or with a busy schedule?
A: Definitely! Try our capsules - super easy and well loved when travelling or to have at work. Our blends are portable, easy to prepare, and support energy, focus, and recovery—even during hectic days or long trips. A scoop in a smoothie or simply mixed with water keeps wellness simple, wherever life takes you.
Tip: Nutritional blends - Add a teaspoon to a juice, coconut water or water bottle and shake (with lid on) to drink during the day or as a morning / afternoon tea.
Q: Can I combine different Mayella products together?
A: Yes! Many of our customers enjoy creating their own “wellness blends” by combining powders to support specific goals like energy, immunity, or exercise recovery. Just check individual product servings to ensure you’re getting the right balance.
Q: Are Mayella products suitable for fitness and training support?
A: Absolutely. Our whole-food, natural antioxidant, alkalising and protein-rich blends, combined with adaptogens and nutrient-dense superfoods, support exercise recovery, endurance, and sustainable energy—perfect for anyone with an active lifestyle.
Still have questions?
We’re always happy to help! Reach out to our friendly wellness team at social@mayella.com.au, and we’ll guide you in finding the perfect products for your lifestyle.